16bajee Privacy Policy — How Your Information Is Protected

16bajee is an international-standard online gaming platform built for players in Bangladesh. We believe your personal information belongs to you. 16bajee acts as a responsible guardian of that information.

This privacy policy clearly sets out what information we collect, why we collect it, how we use it, and how we keep it secure. It is not a document full of complex legal language — it is a straightforward, honest commitment that 16bajee makes to you.

16bajee complies with international data protection standards. Our privacy policy is reviewed regularly and updated as needed. The date of the most recent update is always shown at the top of the page.

16bajee collects the following types of information:

We only collect information that is necessary. Collecting unnecessary or excessive data goes against 16bajee's policy.

16bajee collects information in the following ways:

• Registration Form: Information you provide when creating an account.
• KYC documents: Documents submitted during identity verification.
• Transaction Records: Automated logs of deposits, withdrawals, and bets.
• Technical Data: Collected automatically from your device and browser.
• Cookies and tracking: To improve the performance of the platform.
• Support Chat: When you contact our support team.

16bajee uses the data it collects solely for the following purposes:

• Account management: To create and manage your account and ensure its security.
• Financial transactions: To process deposits and withdrawals and to prevent financial fraud.
• Service Improvement: To analyze your usage and improve the platform.
• Support Provided: To help our support team resolve your issues.
• Legal obligations: To comply with directives issued by the relevant regulatory authority.
• Responsible Gaming: To identify unusual gaming patterns and provide assistance to users.
• Contact: To send important updates, security alerts, and (where permitted) promotional offers.

16bajee does not sell your information to advertisers or commercial entities. That goes against our core principles.

16bajee may share information in limited and specific circumstances:

• Game Providers: Game software companies receive only the minimum data necessary to operate their games.
• Payment Providers: Necessary data is shared with mobile banking or e-wallet services to complete transactions.
• Regulatory Authority: Information may be disclosed to licensing authorities when required by law.
• Security Auditors: Authorized third parties engaged to verify platform security.

In such cases, third parties are contractually obligated to comply with our privacy standards. They may not use the information they receive for any other purpose.

16bajee uses cookies on its platform. Cookies are small text files stored in your browser. 16bajee uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure platform security. The platform cannot function without these cookies.
• Performance Cookies: To understand which pages on the site are most visited. Data is anonymized.
• Preference Cookies: To remember your language, theme, and other preferences.

You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality. 16bajee does not use third-party advertising cookies.

16bajee does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information: For the duration the account is active and up to 5 years after closure.
• Financial transaction records: Retained for 5–7 years when required by law.
• KYC documents: Up to 5 years after account closure.
• Technical Logs: Automatically deleted after 90 days as a general rule.
• Support Chat: Up to 1 year after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymized.

As a 16bajee user, you have the following rights:

• Access: You may request to see what information we hold about you.
• Rectification: You may request that any incorrect or outdated information be updated.
• Erasure: Where no legal obligation exists, you may request that your information be deleted.
• Portability: You may request a copy of your data in a standard portable format.

To exercise these rights, contact the 16bajee support team. All requests will be responded to within 30 days.

16bajee is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a user is under 18, our registration process is designed to detect that. Should an underage account be identified at any point, it will be closed immediately and the associated data deleted.

If a parent or guardian believes their child has registered on 16bajee, please notify our support team immediately. We will take prompt action.

16bajee may update this privacy policy when needed. When changes are made:

• The last updated date at the top of this page will reflect any changes.
• You will be notified of significant changes via email or a platform notification.
• Continuing to use 16bajee after a new policy takes effect will be considered your acceptance of the updated terms.

We recommend reviewing this policy regularly, especially after receiving any notifications.

If you have any questions, concerns, or complaints about 16bajee's privacy policy, please reach out to our support team. Our Bengali-speaking data privacy team is available 24/7.

When submitting a complaint by email [email protected] Write to us at the address below (do not click the email link — please copy it manually).

We aim to provide an initial response within 48 hours of a complaint and a full resolution within 30 days.

This policy was last updated: May 2026